Why do I have to pay a deposit for utility service?
A deposit is required on all accounts, unless you own the property. The deposit remains on the account until the account is terminated or 3 years of good service, meaning no missed payments. If the account is for commercial use, the deposit will be based on 2 times the average bill.

Show All Answers

1. How do I set up new service, transfer existing service, or terminate service?
2. What are the deposit amounts?
3. Why do I have to pay a deposit for utility service?
4. How does your billing system work?
5. What is Purchased Power?
6. What is the difference between gas supply charge and gas service charge?
7. How long do I have before being disconnected?
8. How do I find my cycle and route for my billing area?
9. How can I sign a payment agreement?
10. What do I need to do if I have a life threatening medical condition?
11. How do I contact Regional Planning for LIHEAP assistance?
12. How can I pay my bill and what forms of payment do you accept?
13. Who do I contact to report or inquire about a power outage?